{"containers": {"cna": {"affected": [{"product": "OTRS", "vendor": "OTRS AG", "versions": [{"lessThanOrEqual": "7.0.23", "status": "affected", "version": "7.0.x", "versionType": "custom"}, {"lessThanOrEqual": "8.0.10", "status": "affected", "version": "8.0.x", "versionType": "custom"}]}], "credits": [{"lang": "en", "value": "L\u00e1szl\u00f3 Gyaraki"}], "datePublic": "2021-02-08T00:00:00", "descriptions": [{"lang": "en", "value": "Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions."}], "metrics": [{"cvssV3_1": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 5.7, "baseSeverity": "MEDIUM", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N", "version": "3.1"}}], "problemTypes": [{"descriptions": [{"cweId": "CWE-200", "description": "CWE-200 Information Exposure", "lang": "en", "type": "CWE"}]}], "providerMetadata": {"dateUpdated": "2021-02-08T10:55:19", "orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8", "shortName": "OTRS"}, "references": [{"tags": ["x_refsource_CONFIRM"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-02/"}], "solutions": [{"lang": "en", "value": "Update to OTRS 8.0.11 or OTRS 7.0.24."}], "source": {"advisory": "OSA-2021-02", "defect": ["2020111942002059"], "discovery": "INTERNAL"}, "title": "Information exposure in PDF export", "x_generator": {"engine": "Vulnogram 0.0.9"}, "x_legacyV4Record": {"CVE_data_meta": {"ASSIGNER": "security@otrs.com", "DATE_PUBLIC": "2021-02-08T00:00:00.000Z", "ID": "CVE-2021-21435", "STATE": "PUBLIC", "TITLE": "Information exposure in PDF export"}, "affects": {"vendor": {"vendor_data": [{"product": {"product_data": [{"product_name": "OTRS", "version": {"version_data": [{"version_affected": "<=", "version_name": "7.0.x", "version_value": "7.0.23"}, {"version_affected": "<=", "version_name": "8.0.x", "version_value": "8.0.10"}]}}]}, "vendor_name": "OTRS AG"}]}}, "credit": [{"lang": "eng", "value": "L\u00e1szl\u00f3 Gyaraki"}], "data_format": "MITRE", "data_type": "CVE", "data_version": "4.0", "description": {"description_data": [{"lang": "eng", "value": "Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions."}]}, "generator": {"engine": "Vulnogram 0.0.9"}, "impact": {"cvss": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 5.7, "baseSeverity": "MEDIUM", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N", "version": "3.1"}}, "problemtype": {"problemtype_data": [{"description": [{"lang": "eng", "value": "CWE-200 Information Exposure"}]}]}, "references": {"reference_data": [{"name": "https://otrs.com/release-notes/otrs-security-advisory-2021-02/", "refsource": "CONFIRM", "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-02/"}]}, "solution": [{"lang": "en", "value": "Update to OTRS 8.0.11 or OTRS 7.0.24."}], "source": {"advisory": "OSA-2021-02", "defect": ["2020111942002059"], "discovery": "INTERNAL"}}}, "adp": [{"providerMetadata": {"orgId": "af854a3a-2127-422b-91ae-364da2661108", "shortName": "CVE", "dateUpdated": "2024-08-03T18:16:22.383Z"}, "title": "CVE Program Container", "references": [{"tags": ["x_refsource_CONFIRM", "x_transferred"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-02/"}]}]}, "cveMetadata": {"assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8", "assignerShortName": "OTRS", "cveId": "CVE-2021-21435", "datePublished": "2021-02-08T10:55:19.651769Z", "dateReserved": "2020-12-29T00:00:00", "dateUpdated": "2024-09-16T22:35:33.885Z", "state": "PUBLISHED"}, "dataType": "CVE_RECORD", "dataVersion": "5.1"}

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{"configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*", "matchCriteriaId": "EF384B2C-4D2C-48F9-B87F-5C908913624A", "versionEndIncluding": "6.0.30", "versionStartIncluding": "6.0.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "2D9EF42E-697F-43B8-81B0-81A667782728", "versionEndIncluding": "7.0.23", "versionStartIncluding": "7.0.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "1457040A-8ECF-4A96-9D65-97FFB4DD9F63", "versionEndIncluding": "8.0.10", "versionStartIncluding": "8.0.0", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "descriptions": [{"lang": "en", "value": "Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions."}, {"lang": "es", "value": "Los campos del Article Bcc y la informaci\u00f3n personal del agente son mostradas cuando el cliente imprime el ticket (PDF) por medio de una interfaz externa. Este problema afecta a: OTRS AG OTRS versiones 7.0.x versi\u00f3n 7.0.23 y versiones anteriores; versiones 8.0.x versi\u00f3n 8.0.10 y versiones anteriores"}], "id": "CVE-2021-21435", "lastModified": "2024-11-21T05:48:21.397", "metrics": {"cvssMetricV2": [{"acInsufInfo": false, "baseSeverity": "MEDIUM", "cvssData": {"accessComplexity": "MEDIUM", "accessVector": "NETWORK", "authentication": "NONE", "availabilityImpact": "NONE", "baseScore": 4.3, "confidentialityImpact": "PARTIAL", "integrityImpact": "NONE", "vectorString": "AV:N/AC:M/Au:N/C:P/I:N/A:N", "version": "2.0"}, "exploitabilityScore": 8.6, "impactScore": 2.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "nvd@nist.gov", "type": "Primary", "userInteractionRequired": true}], "cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 5.7, "baseSeverity": "MEDIUM", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 2.1, "impactScore": 3.6, "source": "security@otrs.com", "type": "Secondary"}, {"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 6.5, "baseSeverity": "MEDIUM", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 2.8, "impactScore": 3.6, "source": "nvd@nist.gov", "type": "Primary"}]}, "published": "2021-02-08T11:15:14.177", "references": [{"source": "security@otrs.com", "tags": ["Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-02/"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-02/"}], "sourceIdentifier": "security@otrs.com", "vulnStatus": "Modified", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-200"}], "source": "security@otrs.com", "type": "Secondary"}, {"description": [{"lang": "en", "value": "CWE-200"}], "source": "nvd@nist.gov", "type": "Primary"}]}

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